Filing a complaint
- If you wish to file a complaint about the goods you received, please fill in this on-line form here.
- Wait for our customer support to get back to you with the decision about the complaint.
- It is not necessary to immediately send the goods back to us, in some cases only the photographs may be sufficient enough.
Returns and exchanges of goods
- If you wish to either return or exchange an items you received please fill in this on-line form here.
- You will shortly receive details about the returning process to your email address.
Willsoor (ID 5274) - Frogman
Unit 3, Henson Way,
Telford Way Industrial Estate
- Goods can’t be worn out and/or show marks of being used or damaged.
- In order to avoid possible damage during the shipment please package the goods securely – preferably in its original box.
- We do not accept packages sent back to us as cash-on-delivery. These packages will be send back to your address on your costs.
Reimbursements and time-periods
- Your request will be dealt with within 3 working days or less.
- Money will be refunded to your bank account within 14 working days counting from the day we receive the returned goods.
- Please also note that when exchanging products a new order must be placed.
Not sure how to proceed?
Get in touch with us using following email address: firstname.lastname@example.org