Willsoor / Replacement of goods free of charge

Replacement of goods free of charge

The exchange of goods FREE

It does not fit shirt? Replace it from the comfort of your home!

To facilitate your choice, we strive to provide maximum information about the offered goods. Nevertheless, it may happen that do not select a suitable size fitting color or even model. In this case, we offer a seamless exchange of goods within 14 days of purchase for FREE!

How to proceed?

Email us at obchod@willsoor.cz and state:

  1. His order.
  2. The name of the item that you want to replace.
  3. Required goods (size, color) that you want to deliver for him.
  4. Delivery address where the package will be delivered.

The next working day you will be contacted by our staff, who will confirm the exchange, arrange with you the term of collection of goods that you want to replace. Discuss with you the availability and delivery details of your desired new goods.

What you need to do before sending the goods?

  • Fill in a form, which you can download HERE. You add your details and the appropriate box. (Document in PDF - open it with Acrobat Reader), you do not have the option to print the form, attach a sheet of paper where you write the necessary data, which are listed on the form.
  • Goods with a completed copy of the invoice and a Return to wrap rigid motorcycledboard boxes to avoid damaging its contents. On the box you do not need to write anything. Courier remember her own label stuck and drive.

And what will happen then?

Sin the deadline (the fastest in 2 working days) you will be an hour before your arrival contact the courier PPL and motorcycleefully wrapped package the goods for exchange will pick you at the address you give us, and FREE take him back to us.

Usually within 3 working days of receipt of goods by our company, after reviewing the returned goods, we will ship goods to your new address also completely FREE Any differences in the price of goods will be handled additional payment or refund of the difference, you shall always communicate the details before sending our staff.

Free exchange conditions

  • Goods must be returned in the original undamaged packaging must be tagged
  • Must not show signs of wear, use and washing.
  • No odor of cigarette smoke, perfume or anything else.
  • It is necessary to attach a copy of proof of purchase (invoice) and the completed Vracenky.
  • On the box indicate that it is an exchange.

Need advice?

If you have any questions, queries or prefer phone contact? Do not hesitate to contact us. We are available by calling 776 527 242 and we will advise you.

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